How do emotions and mood influence employees? - ExamTests 3

Questions

Question 1

Which of the following is an example of emotion?

1. Tim got surprised by his sudden promotion.
2. Ellen has not been feeling well about her job, but she’s not sure why.
3. Rose has had a bad day and he’s been feeling very negative all evening.
4. Marloes got fired few weeks ago and she has been depressed since then.

Question 2

Felix proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

1. Values of the elements creating the dissonance
2. Degree of influence the individual believes he or she has over the elements
3. Degree of positive affect the person has toward the behavior
4. Fact that values and attitudes will vary over the short term

Question 3

Which of the following terms best describes feelings that tend to be less intense than emotions?

1. Affect
2. Reactions
3. Moods
4. Thoughts

Question 4

Esther works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

1. It is a simple, unambiguous feeling.
2. Her response is prolonged.
3. It is triggered by situation.
4. Her response is not accompanied by facial expressions.

Question 5

Katie works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Katie goes to the front office and violently slams trash into the bin. Which of the following best describes Madison's anger?

1. Recognition
2. Insight
3. Mood
4. Emotion

Answer indication

Question 1

A. Tim got surprised by his sudden promotion.

Question 2

B. Degree of influence the individual believes he or she has over the elements.

Question 3

C. Moods.

Question 4

C. It is triggered by situation.

Question 5

D. Emotion.