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Communication and Marketing

Communication and Marketing

Communication, information and marketing

Communication, information and marketing: Study knowledge

  • What is communication and communicating?
    • What is communication, and what is communication sciences?
    • What is communicating?
    • What is communication within an organization?
  • What are the best definitions, descriptions and lists of terms for communication and marketing
    • What is communication?
    • What is marketing?
    • What is information management?

Communication, information and marketing: Study fields

Communication, information and marketing: Study assistance and summaries

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Communication, information and marketing: Study and work skills

Communication, information and marketing: Study abroad and activities abroad

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Study knowledge

What is communication, and what is communication sciences?

  • Communication studies is a social science that delves into the complexities of human communication. It examines the entire process, from how messages are crafted and delivered to how they're interpreted and understood.
  • Communication sciences, in this context, delve into the scientific underpinnings of human communication, focusing on speech, language, and hearing. This field equips professionals to diagnose and treat disorders that affect these vital aspects of communication.

What is communicating?

  • Communicating is being able to convey ideas and information clearly and distinctly, and doing so in such a way that the essence is understood.
  • In doing so, you use existing means of communication effectively.
  • Communication can be applied in different ways, such as orally and in writing. Often the method of communication depends on the situation.

What is communication within an organization?

  • As long as organizations have existed, there has been communication between those involved. However, the field of communication did not develop properly until the last century. Organizations grew larger, new media emerged, and communication became more important. In addition to communicating within an organization, an organization also communicates with the outside world. Intentions, developments and considerations are explained to influence customers, partners and investors. The image that the outside world has of the organization and its products or services greatly influences the interest of customers, sponsors, grantors, investors and other possible cooperation partners or customers.

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    Summaries: legendary standard works, literature and manuals about marketing

    Summaries: legendary standard works, literature and manuals about marketing

    Summary Organizational Behavior by Robbins and Judge

    Summary Organizational Behavior by Robbins and Judge

    Chapter 1: What is Organizational Behavior?

    Being a good manager requires strong interpersonal skills, as communication is crucial, as one must manage different types of resources: people, money, and time in order to achieve specific goals.

    A Manager’s Four Main Functions

    Planning function refers to setting goals, creating strategies, and preparation of plans that make different activities work coherently and effectively.

    Organising function concerns tasks identification and division, assignment of tasks to individuals, setting reporting and decision- making systems.

    Leading function relates to motivating workers and directing others’ actions, choosing communication canals and solving conflicts.

    Controlling function refers to controlling others’ work outcomes and checking whether everything is being done as planned; and when necessary undertaking corrective actions.

    Management roles

    They can be divided into 3 main categories: interpersonal roles, informational roles and decisional roles. The concept was developed by Henry Mintzberg and is called Mintzberg’s Managerial Roles (below).

     

    ROLE

    DESCRIPTION

     

    Interpersonal

     

    Roles which involve ceremonial/symbolic duties

    Figurehead

    Symbolic head, needs to perform duties of social/legal nature

    Leader

    Motivates and directs employees

    Liaison

    Maintains a network of outside contacts

    Informational

     

    Collection and dissemination of information

    Monitor

    Receives information, serves as nerve centre of internal and external information

    Disseminator

    Transmits information from outsiders to the organisation’s members

    Spokesperson

    Transmits information about the organisation to outside parties

    Decisional

     

    Refers to making choices

    Entrepreneur

    Analyses the organisation and its environment for opportunities and initiates projects to bring about change

    Disturbance handler

    Undertakes corrective actions in case of problems

    Resource allocator

    Makes or approves important organizational decisions

    Negotiator

    Represents the organization in negotiations

    Management skills

    There are

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    List of important terms for Global Marketing: a decision-oriented approach

    List of important terms for Global Marketing: a decision-oriented approach

    Chapter 1: International marketing within the firm

    Customer experience. The use of products in combination with services to engage the individual customer in a way that creates a memorable event. This can be characterized into one of the four groups: entertainment, educational, aesthetic or escapist.

    Deglobalization. Moving away from the globalization trends and regarding each market as special, with his own economy, culture and religion.

    Economies of scale. Accumulated volume in production, resulting lower cost price per unit.

    Economies of scope. Reusing a resource from one business or country into another business or country.

    Globalization. Reflects the trend of firms buying, developing, producing and selling products and services on a worldwide base.

    Global integration. Recognizing the similarities between international markets and integrating them into the overall global strategy.

    Global marketing. The commitment of the firm to coordinate its marketing activities across national boundaries in order to find and satisfy global customers.

    Glocalization. The development and selling of products or services intended for the global market, but adapted to suit local culture and behaviour.

    Internationalization. Doing business in many countries of the world, but often limited to a certain region like Europe.

    LSEs Firms with more than 250 employees. Large Scale Enterprises.

    Market responsiveness. Responding to each market's needs and wants.

    SMEs. Small and medium sized enterprises. Companies with fewer than 50 employees are small enterprises. Companies with less than 250 employees are medium enterprises.

    Value chain. A categorization of the firm's activities providing value for the customers and profit for the company.

    Value networks. The formation of several firm's value chains into a network, where each company contributes a small part to the total value chain.

    Value shops. A model for solving problems in a service environment. Value created by mobilizing resources and deploying them to solve a specific customer problem.

    Virtual value chain. An extension of the conventional value chain, where the information processing itself can create value for customers.

    Chapter 4: Establishing international competitiveness

    Blue oceans. The unserved market, where competitors are not yet structured and the market is unknown. It's about avoiding head to head competition.

    Competences. Combination of different resources into capabilities and later competences being something that the firm is really good at.

    Competitive benchmarking. A technique for assessing relative marketplace performance compared with main competitors.

    Competitive triangle. Consist of a customer, the firm

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    Summary Global Marketing (Hollensen)

    Summary Global Marketing (Hollensen)

    Chapter 1: International marketing within the firm

    We are entering a new phase of globalisation in which an ultimate model for success does not exist and whereby companies from every part of the world compete. This chapter contains an introduction to globalization. We will discuss the process of developing the global marketing plan, the two main types of enterprises, the development of the concept of global marketing, global integration and market responsiveness, the value chain and global experimental marketing.

    Globalisation: the trend of companies buying, developing, producing and selling products and services in most countries and regions of the world. It increases the companies’ competitiveness and facilitates innovation.

    Internationalisation: doing business in many countries of the world, but often limited to a certain region, e.g. Europe. It is unlikely to be successful unless the company prepares in advance.

    The process of developing the global marketing plan contains the decision whether to internationalize, deciding which markets to enter, deciding on the Market entry strategy, designing the global marketing programme and implementing and coordinating the global marketing plan.

    There are two types of enterprises:

    1. LSEs (Large Scale Enterprises): firms with more than 250 employees. Comprise 1% of all firms.

    2. SMEs (Small and Medium-sized Enterprises): small firms have fewer than 50 employees; medium firms have fewer than 250 employees. Comprise 99% of all firms.

    There are a few main qualitative differences between marketing and management style in SMEs and LSEs:

    Resources:

    • Financial: SMEs have a lack of financial resources due to limited equity.

    • Business education/specialist expertise: SMEs have a lack of specialist expertise because managers are untrained in formal business disciplines.

    Additionally, SMEs managers do not have knowledge about global marketing expertise. Therefore, the owners of SMEs are often closely involved with the firm’s processes.

    Formation of strategy/decision-making processes: both the intended (or deliberate) strategy and the emergent strategy result in the realized strategy of a firm, Figure 1.3. LSEs mainly use the intended strategy and SMEs mainly use the emergent strategy. LSEs also use the approach logical incrementalism, Figure 1.4. They implement small adjustments, and when it is proved that they are successful further development of the strategy takes place. If the environmental change moves apart from the changes due to the incremental strategy, strategic drift arises. SMEs use

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    Summary: A Framework for Marketing Management

    Summary: A Framework for Marketing Management

    A. Defining Marketing for the 21st Century

     

    The new economy is based on the Digital Revolution and the management of information. It is characterized by the Information Age, with promises of more accurate levels of production, more targeted communications, and more relevant pricing.

     

    The old economy, on the other hand, was based on the Industrial Revolution, manufacturing industries, and standardization of products to achieve economies of scale. It is characterized by the Industrial Age, which focused on mass-production and mass-consumption with promises of efficiency.

     

    The new economy has allowed for more capabilities for consumers and companies;

     

    Consumers can now:

    • Find lowest prices as a consequence of their increase in buying power.

    • Access a greater variety of available goods and services. (e.g. through Amazon.com)

    • Access large amounts of information about anything

    • Interact, place and receive orders easily, 24/7 and from any location.

    • Compare notes on products and services.

     

    Companies can now:

    • Operate powerful new information and sales channels to inform and promote their businesses and products.

      • e.g. Using Web sites.

    • Collect fuller and richer information about markets, customers, prospects, and competitors.

    • Speed up and facilitate internal Communication among employees.

      • e.g. Intranet

      • e.g. Extranets with suppliers

    • Communicate with customers and prospects in a “two-way” manner, and have more efficient transactions.

    • Send ads, coupons, samples, and information to those customers that requested it.

      • e.g. Internet, allows for the comparison of prices  improving purchasing

    • Customize offerings and services to individual customers.

    • Improve purchasing, recruiting, training, and internal and external communications.

    • Improve logistics and operations, saving costs and improving accuracy and quality.

     

    These capabilities of consumers and customers create new forces, the question and focus is on how these new forces will change marketing.

     

    Marketing deals with identifying and meeting human social needs; “meeting needs profitably”. Companies are motivated to turn a private or social need into a profitable business opportunity, e.g. Ikea identified the need for good.....read more

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    The Most Common Mistakes Companies Make with Global Marketing by Nataly Kelly - Article

    The Most Common Mistakes Companies Make with Global Marketing by Nataly Kelly - Article

    1. Does the company specify its target country?

    Instead of targeting a region as big as, for example, Asia or Europe, company executives would be wise to specify which Asian country is targeted. Generalising a region would be unwise because customers are likely to identify on a national level. For marketing, bespoke marketing management is the keyword here because cultural norms, local laws, specific business practises and currency are different per country. Market research should be localised and focused on understanding local customer behaviour, market size, local competitors and where the company product can fit in this market matrix.

    2. Is the company paying attention to internal data?

    For a company to develop a global market strategy there are three important data points to look at:

    1. What is the estimated opportunity available in that (specific) market?

    2. What is the ease of doing business in that market?

    3. What is the level of success already enjoyed in that market?

    More often than not companies rely on external date for making decisions. But for question 2 and 3 internal company data is likely to provide a better answer. How much investment creates how many leads? What are the sales cycles? Answers to these questions are better sought within the company, since third-party data sources are not as familiar with the product, brand and customer of the company.

    3. Are you adapting your sales and marketing channels?

    Every company needs to tailor its channels to the local condition when entering a new market. Whatever might have worked in the home market, might not work abroad. When you are selling through social media, choosing the right platform per country is essential. Twitter might be popular in one country while another country has its own popular social channel. Another example is in countries with high cultural value attached to relationships, it might be wise to sell through local partners such as resellers instead of relying on direct sales methods. Relying in local data an in-country experts is highly recommended.

    4. Are you adapting the product offering to the new

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    The Kotler Bundle: summaries and study notes for The Principles of Marketing by Kotler and Armstrong

    The Kotler Bundle: summaries and study notes for The Principles of Marketing by Kotler and Armstrong

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    What is The Principles of Marketing about?

    • This handbook is the most widely used book on marketing. It provides a solid introduction to what marketing is all about and explains in a complex way how to create value to build and maintain relationships with customers.
    • The book reflects today's society more than some other books on marketing. It shows how consumers make a product or brand part of their lives and share it with each other in an interactive way.

    How is The Principles of Marketing organized?

    • The book starts with the ten
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    Summaries: the best scientific articles for communication and marketing summarized
    Summaries: the best definitions, descriptions and lists of terms for communication and marketing

    Summaries: the best definitions, descriptions and lists of terms for communication and marketing

    Key terms, definitions and concepts summarized in the field of Communication and marketing

    What is this page about?

    • Contents: a selection of terms, definitions and concepts for Communication and marketing
    • Study areas: Graphic design and Media design, Marketing and Sales, Public relations and public affairs, Social media and mutlimedia
    • Language: English
    • Access: Public

    Where to go next?

    What to find below?

    • Read on for the key terms and definitions summarized in the field of communication and marketing
    • Click on the term of your interest
    Marketing: what is it, why would you do it, and where is the best place to go?

    Marketing: what is it, why would you do it, and where is the best place to go?

    What is marketing?

    • Marketing is the field that focuses on understanding people and connecting their needs to products, services, and ideas.
    • It is about creating value, communicating it clearly, and making sure it reaches the right audience.
    • Marketing acts as a bridge between organizations and the people they want to serve.

    What are the main reasons for being active in the field of marketing?

    • Marketing puts you in a position where you actively shape how people perceive products, services, organizations, and ideas.
    • You learn how decisions are influenced in real-life situations, from everyday consumer choices to strategic business investments.
    • Marketing gives you direct insight into how organizations respond to change, competition, and shifting social or technological trends.
    • The field allows you to combine creativity with evidence, turning ideas into actions that can be measured and improved.
    • Marketing experience remains relevant across countries and sectors because every organization depends on communication, positioning, and trust.

    What skills do you need to participate in marketing?

    • To analyse: marketing often appeals to people who enjoy exploring markets, audiences, and behavior through patterns and interpretation.
    • To be creative: the field tends to draw those who like shaping ideas, stories, and concepts into meaningful messages.
    • To communicate: marketing suits people who enjoy translating insights into clear and engaging communication.
    • To be entrepreneurial: the field is often associated with people who are drawn to initiative, experimentation, and opportunity.
    • To collaborate: marketing commonly involves working with others across teams, disciplines, and organizational settings.

    What motivates people to study or work in marketing?

    • Be and feel connected: marketing often attracts people who value understanding others and creating meaningful connections between organizations, products, ideas, and audiences.
    • Be and feel involved: the field suits people who like being close to trends, markets, and real-world developments, and who prefer an active role rather than a distant one.
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    Communication: what is it, why would you do it, and where is the best place to go?

    Communication: what is it, why would you do it, and where is the best place to go?

    What is communication?

    • Communication is the field that focuses on how people create, share, interpret, and understand messages.
    • It examines how meaning is constructed through verbal and nonverbal communication in different contexts.
    • Communication connects individuals, groups, organizations, and societies through interaction, media, and shared understanding.

    What are the main reasons for being active in the field of communication?

    • Communication plays a central role in how people relate to each other, make decisions, and shape social reality.
    • The field offers insight into how messages influence attitudes, behavior, and relationships.
    • Communication helps explain how organizations, institutions, and media function and interact with their environments.
    • The field combines theoretical understanding with practical relevance across many sectors.
    • Communication expertise remains relevant internationally, as interaction and meaning-making are shaped by cultural and social contexts.

    What skills do you need to participate in communication?

    • To communicate: the field often attracts people who enjoy expressing ideas clearly, listening attentively, and adjusting messages to different audiences and contexts.
    • To analyse: communication appeals to those who are interested in examining messages, interactions, and media in a critical and structured way.
    • To be empathic: the field suits people who are attentive to perspectives, emotions, and intentions in communication processes.
    • To collaborate: communication often attracts people who are comfortable working within teams, organizations, or multidisciplinary settings.
    • To be authentic: the field appeals to those who value credibility and consistency in how communication is shaped and perceived.

    What motivates people to study or work in communication?

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    International communication: what is it, why would you do it, and where is the best place to go?

    International communication: what is it, why would you do it, and where is the best place to go?

    What is international communication?

    • International communication focuses on how information, ideas, and messages move across national and cultural boundaries.
    • The field examines communication in contexts shaped by different languages, cultures, political systems, and power relations.
    • International communication explores how meaning is created, negotiated, and contested in a globally connected world.

    What are the main reasons for being active in the field of international communication?

    • The field helps explain how communication influences relationships between countries, cultures, and communities.
    • International communication provides insight into how global media, technology, and politics shape public discourse.
    • The field supports understanding and cooperation in situations marked by cultural diversity and inequality.
    • International communication connects theory with real-world challenges such as migration, conflict, and development.
    • The discipline remains relevant across sectors where cross-border interaction and global perspectives are essential.

    What skills do you need to participate in international communication?

    • To communicate: you need to express ideas clearly while adapting to cultural and contextual differences.
    • To be empathic: understanding perspectives shaped by different cultural and social backgrounds is essential.
    • To analyse: the field requires critical analysis of media, discourse, and power relations.
    • To be aware of surroundings: international contexts demand sensitivity to political, cultural, and historical factors.
    • To collaborate: international communication often involves working in diverse and multidisciplinary teams.

    What motivates people to study or work in international communication?

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    What is sales?

    What is sales?

    Sales, as a field of study, delves into the strategies and techniques used to convince customers to purchase goods or services. It's a blend of art and science, requiring an understanding of human psychology, communication skills, and the ability to build relationships.

    What are the main features of sales?

    • Understanding Customer Needs: Effective salespeople identify and address the specific needs and wants of their customers.
    • Building Relationships: Sales success hinges on fostering trust and rapport with potential customers.
    • Communication and Persuasion: Persuading customers involves clear communication, highlighting product benefits, and addressing concerns.
    • Negotiation and Closing Deals: Negotiating terms and closing deals are crucial skills for salespeople.

    What are important sub-areas in sales?

    • Business-to-Business (B2B) Sales: Focuses on selling products or services to other businesses.
    • Business-to-Consumer (B2C) Sales: Deals with selling directly to individual consumers.
    • Social Selling: Utilizes social media platforms to connect with potential customers and build relationships.
    • Solution Selling: Emphasizes identifying a customer's problem and presenting your product or service as the solution.
    • Digital Sales: Leverages online channels like email marketing and e-commerce platforms to reach customers.

    What are key concepts in sales?

    • Sales Funnel: A framework depicting the customer journey, from initial awareness to purchase decision.
    • Value Proposition: A clear and concise statement highlighting the benefits a product or service offers to the customer.
    • Customer Relationship Management (CRM): Strategies for managing interactions with customers and building long-term relationships.
    • Objection Handling: Effectively addressing customer concerns and objections to move forward with a sale.
    • Sales Pitch: A persuasive presentation that highlights the product or service's benefits and convinces the customer to buy.

    Who are influential figures in sales?

    • Elmer Wheeler: Pioneered "Tested Selling Techniques," emphasizing the psychology of persuasion in sales.
    • Zig Ziglar: Motivational speaker and author who promoted the importance of positive attitude and building relationships in sales.
    • Jill Konrath: A sales strategist who emphasizes the need for consultative selling, focusing on understanding customer needs.
    • Neil Rackham: Developed the SPIN Selling methodology, a framework for asking strategic questions to uncover customer needs.
    • Jeffrey Gitomer: A sales trainer who advocates for a customer-centric approach and building trust in the sales process.

    Why is sales important?

    • Drives Business Growth: Effective sales generate revenue and fuel business expansion.
    • Connects Businesses with Customers: Sales bridge the gap between what companies offer and what customers need.
    • Develops Communication and Negotiation Skills: Sales training sharpens communication, persuasion, and negotiation abilities, valuable assets in any career.
    • Provides Career Opportunities: Sales offers diverse career paths with high earning potential for skilled individuals.

    What are applications of sales in practice?

    • Direct Sales: Selling products directly to consumers through face-to-face interactions or demonstrations.
    • Retail Sales: Working in retail stores and assisting customers with product selection and purchases.
    • Telemarketing and Inside Sales: Contacting potential customers by phone or email to generate leads and close deals.
    • Account Management: Building long-term relationships with key clients and managing their ongoing sales needs.
    • Sales Management: Leading and coaching sales teams to achieve targets and improve performance.
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    What is media studies?

    What is media studies?

    Media studies is a dynamic field that delves into the content, history, and effects of various media forms. It examines how media shapes our understanding of the world, influences our culture, and impacts our lives. Here's a breakdown of its key aspects:

    What are the main features of media studies?

    • Critical Analysis: Media studies encourages critical thinking about media messages, questioning their sources, biases, and underlying ideologies.
    • Interdisciplinary Approach: It draws from various disciplines like communication, sociology, psychology, and cultural studies to provide a comprehensive perspective.
    • Evolution of Media: Examines how media has evolved throughout history, from print and broadcast to digital and social media.
    • Representation and Power: Analyzes how media portrays different groups of people and how power dynamics are reflected in media content.

    What are important sub-areas in media studies?

    • Film Studies: Explores the history, theory, and aesthetics of filmmaking, analyzing film genres, narrative techniques, and the role of cinema in society.
    • Television Studies: Examines the cultural impact of television, analyzing programming, audience reception, and the changing television landscape.
    • Digital Media Studies: Focuses on the rise of new media technologies, social media platforms, and their impact on communication, culture, and society.
    • Critical Advertising Studies: Analyzes the persuasive techniques used in advertising, its impact on consumer behavior, and the role of advertising in shaping social values.
    • Media and Gender Studies: Examines how media portrays gender and how it reinforces or challenges gender stereotypes.

    What are key concepts in media studies?

    • Representation: How media portrays different groups of people and the power dynamics at play.
    • Narrative: The way media constructs stories and shapes our understanding of events.
    • Audience: Who consumes media and how their interpretations shape the meaning of media messages.
    • Genre: The categorization of media content based on shared conventions and styles (e.g., news, documentary, drama).
    • Hegemony: The dominance of a particular ideology or worldview in media.

    Who are influential figures in media studies?

    • Marshall McLuhan: Coined the phrase "the medium is the message," highlighting the impact of communication technologies on society.
    • Stuart Hall: Developed theories of cultural studies, examining how media shapes meaning and identity.
    • Noam Chomsky: Pioneered the study of media propaganda and manufacturing consent.
    • Donna Haraway: A feminist scholar who critiques the male gaze and gender biases in media representation.
    • Judith Butler: A philosopher whose work on performativity explores how identities are constructed through media and social interaction.

    Why is media studies important?

    • Media Literacy: Equips individuals with the skills to critically analyze media messages, becoming informed consumers of information.
    • Understanding Culture: Provides insights into how media shapes our culture, values, and beliefs.
    • Empowering Participation: Encourages active participation in the media landscape, fostering media democracy.
    • Engaging with the World: Helps us understand the complex role media plays in shaping the world around us.

    What are applications of media studies in practice?

    • Media Criticism: Developing analytical skills to evaluate news media, advertising, and social media content.
    • Media Production: Understanding media production techniques to create more effective and impactful messages.
    • Media
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    Communicatie en marketing: basisbundel

    Communicatie en marketing: basisbundel

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    Basiscontent voor samenvattingen en het delen van kennis op het gebied van communicatie, informatie en marketing

    Samenvattingen: de beste studieboeken voor communicatie en marketing samengevat

    Samenvattingen: de beste studieboeken voor communicatie en marketing samengevat

    Samenvattingen van de beste studieboeken over communicatie en marketing

    Waar gaat de pagina over?

    • Inhoud: selectie van samenvattingen met betrekking tot communicatie, informatie en marketing
    • Studiegebieden: mediastudies en mediawetenschappen, iInternationale communicatie en interculturele communicatie, communicatiewetenschappen en kennisoverdracht, marketing en verkoop
    • Taal: Nederlands, English
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    • Klik op het onderwerp van je interesse , en gebruik vervolgens de links om naar de samenvattingen te gaan
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    Samenvattingen: de beste studieboeken over marketing en verkoop samengevat

    Samenvattingen: de beste studieboeken over marketing en verkoop samengevat

    Samenvattingen van de beste studieboeken over marketing en verkoop

    Waar gaat de pagina over?

    • Inhoud: Marketing is het proces waarbij je de behoeften en wensen van je doelgroep analyseert om vervolgens producten of diensten te ontwikkelen en te verkopen die aan die behoeften voldoen. Verkoop is een onderdeel van marketing en richt zich specifiek op het daadwerkelijk overtuigen van klanten om een product of dienst aan te schaffen
    • Studiegebieden: Marktonderzoek, Salesmanagement,  Grondslagen van de Marketing,  Zakelijke communicatie, Marketingcommunicatiestrategie,  Sportsponsoring, Media en reclame. EN: Consumer Behavior, Principles of Marketing Engineering, Essentials of Organizational Behavior
    • Taal: Nederlands, English
    • Toegang: Openbaar, Exclusive

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    De Kotler bundel: samenvattingen en studiehulp bij 'The Principles of Marketing' door Kotler en Armstrong

    De Kotler bundel: samenvattingen en studiehulp bij 'The Principles of Marketing' door Kotler en Armstrong

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    Samenvattingen en studiehulp bij 'The Principles of Marketing van Kotler en Armstrong

    Waar gaat de 'The Principles of Marketing' over?

    • Dit handboek is het meest gebruikte boek over marketing. Het geeft een stevige introductie tot wat marketing inhoudt en legt op een begrijpelijke manier uit hoe je waarde kunt creëren om relaties met klanten op te bouwen en te onderhouden.
    • Het boek reflecteert de huidige samenleving meer dan sommige andere boeken over marketing. Het laat zien hoe consumenten een product of merk onderdeel van hun leven maken en op een interactieve manier met elkaar
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