Psychological communication: Theories, roles and skills for counsellors by van der Molen, Lang, Trower, & Look (second edition) – Book summary

The diagnosis-prescription model (i.e. client is object of research) refers to an intake model where the client answers questions asked by the clinician with little room for own input and additional thoughts. The clinician has the full control over the conversation. There is a diagnosis afterwards and this is used to prescribe a ‘solution’. The clinician takes the

Listening skills are used to give the client an opportunity and encouragement to tell their story. Non-selective listening skills refer to skills that exert little influence and are intended to encourage and stimulate the client. The are several non-selective listening skills:

• Non-verbal behaviour
  This includes the following skills:
  • Facial expression
    This