The MARS model consists of motivation, ability, role perception and situational factors:MotivationThe forces within a person that affects his or her direction, intensity and persistence of voluntary behaviour.AbilityThe natural aptitudes and learned capabilities required to successfully complete a task. Aptitudes are natural talents. Competencies are characteristics of a person that result in superior performance. It is important to match employees with the right job requirements. This can be done by looking for employees that already have the required skills or by training employees. Redesigning the job is also possible.Role perceptionThe degree to which a person understands the job duties assigned to or expected of him. Employees need to know their responsibilities, their priorities of different tasks and understanding the preferred behaviours or procedures for accomplishing tasks. Situational factorsAny context beyond the employee’s immediate control. Work context can constrain or facilitate performance and the situation provides cues that guide and motivate people. There are five categories of individual behaviour:Task performanceThe individual’s voluntary goal-directed behaviours that contribute to organizational objectives. Proficient task performance (1) is performing the work accurately and efficiently. Adaptive task performance (2) is how adaptive employees are in their performance. Proactive task performance (3) refers to how well employees take the initiative to anticipate and introduce new work patterns that benefit the organization. Adaptive and proactive task performance is important when the work is ambiguous. Organizational citizenshipVarious forms of cooperation and helpfulness to others that support the organization’s social and psychological context (e.g: covering a shift for someone else). Organizational citizenship can have negative consequences because it takes time and energy away from performing tasks....

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WorldSupporter Resources
Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Book summary

Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Book summary

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This bundle describes a summary of the book "Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition)". The following chapters are used:

- 1, 2, 3, 4, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15.

Work & Organizational Psychology – Interim exam 1 [UNIVERSITY OF AMSTERDAM]

Work & Organizational Psychology – Interim exam 1 [UNIVERSITY OF AMSTERDAM]

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This bundle contains everything you need to know for the first interim exam of Work & Organizational Psychology for the University of Amsterdam. It uses the book "Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) ". The bundle contains the following chapters:

- 1, 2, 3, 4, 6, 7, 9.