Operations and Supply Chain Management (OSCM) is the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services. OCSM is concerned with the management of the entire system that produces a product or delivers a service. For every product/service a supply network as shown in exhibit 1.1 can be made.Success in today’s global markets requires a business strategy that matches the preferences of customers with customers, networks, shareholders, employees and the environment (see also exhibit 1.2). Operations refers to manufacturing and service processes that are used to transform the resources employed by a firm into products desired by customers. A Supply Chain encompasses all activities associated with the flow and transformation of goods and services from the raw materials stage through to the end-user, as well as the associated information flows.A process is made up of one or more activities that transform inputs into outputs. Operations and supply chain processes can be categorized as follows:Planning: processes needed to operate an existing supply chain strategically;Sourcing: selection of suppliers that will deliver the goods and services needed to create the firm’s product;Making: where the product is produced or the service is provided;Delivering: also logistics processes. Delivering products to warehouses and customers, contact with customers and information systems need to be managed;Returning: involves the processes for receiving worn-out, defective, and excess products back from customers and support for customers...
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